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Legal Notices (Act on Specified Commercial Transactions)

Information Based on the Act on Specified Commercial Transactions

Seller Information

Seller Name Scanjap Incorporated
Representative Rieko Umiki
Address Shiroyama Trust Tower 27F, 4-3-1 Toranomon, Minato-ku, Tokyo 105-6027
Phone Number 03-5403-4870
Email Address info@scanjap.com
URL https://scanjapchocolate.com/

Shipping Fees

Hokkaido 1,375 JPY (tax included)
Okinawa 1,540 JPY (tax included)
6 Tohoku Prefectures 1,045 JPY (tax included)
Aomori, Akita, Iwate, Miyagi, Yamagata, Fukushima
Other Regions 935 JPY (tax included)
🚚 Free Shipping Conditions
Free shipping for orders totaling 11,000 JPY (tax included) or more
※Discount applies to Hokkaido and Okinawa (Hokkaido: 440 JPY / Okinawa: 660 JPY)

Payment Methods

💳 Credit Card / E-money

VISA / MasterCard / JCB / Discover / Diners Club
Apple Pay / Google Pay

※SSL and PCI DSS compliant security measures implemented

📱 Mobile Payment

PayPay / Merpay

🏪 Convenience Store Payment

FamilyMart / Lawson / Seven-Eleven / Ministop / Daily Yamazaki

🅡 Rakuten Pay

Payment available using your Rakuten account.

🚚 Cash on Delivery

  • A cash-on-delivery fee applies per delivery.
  • Please pay the delivery person the "total amount plus a 440 JPY (tax included) cash-on-delivery fee."
  • After placing your order, you will receive a payment guidance email. The order completion screen and confirmation email will not display the total amount including the cash-on-delivery fee. Please note that the amount due at the time of delivery will be "the total amount plus the cash-on-delivery fee."

🏦 Bank Transfer (Prepayment)

Sumitomo Mitsui Banking Corporation Shinjuku Branch (221)
Savings Account: 3700592
Account Name: YU)SCANJAP INCORPORATED
Japan Post Bank 018 Branch (018)
Savings Account: 9391099
Account Name: YU)SCANJAP INCORPORATED

※Please complete the transfer within 7 business days of your order.
※Transfer fees are borne by the customer.
※Orders will be automatically canceled if payment is not confirmed within the deadline.

Shipping Details

Orders will be shipped within 3 business days after payment.

  • Closed on Saturdays, Sundays, and public holidays.
  • Orders placed by 10 AM will be shipped at the earliest possible time.
  • Delivery by Sagawa Express or Japan Post.

※Delivery may be delayed due to weather or traffic conditions.

Returns and Exchanges

Return Conditions

Notification Deadline Within 2 days of product arrival
Return Deadline Within 6 days
Return Method Yu-Pack or courier service

Return Shipping Costs

For customer convenience Customer responsibility
For defective products / incorrect shipments Our responsibility

Cases Where Returns Cannot Be Accepted

  • Exceeding the deadline
  • Opened or used products
  • Damage or defilement due to customer's responsibility
  • Partial return of a set product

Refunds

Cash on Delivery Refund to designated bank account
Credit Card Cancellation process with the card company

※For customer convenience, only the product price will be refunded.

📞 Contact Us

Scanjap Incorporated

Shiroyama Trust Tower 27F, 4-3-1 Toranomon, Minato-ku, Tokyo 105-6027

TEL:03-5403-4870

Business Hours: Weekdays 10:00 AM - 12:00 PM / 1:00 PM - 5:00 PM (excluding Saturdays, Sundays, and public holidays)

Email:info@scanjap.com